Term and condition
These Terms and Conditions (“Terms”) govern the use of services provided by Fort McCoy Movers (“we”, “our”, “us”), including moving, packing, storage, and other related services. By using our services, you (“customer”, “you”, “your”) agree to abide by these Terms and Conditions. Please read them carefully before using our services.
1. General Terms
1.1 Agreement
By hiring Fort McCoy Movers, you agree to abide by these Terms and Conditions, which constitute a legal agreement between you and Fort McCoy Movers. These terms apply to all moving services provided, including but not limited to local and long-distance moving, packing, storage, and any additional services.
1.2 Changes to Terms
We reserve the right to modify, update, or change these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website, and your continued use of our services will constitute acceptance of such changes.
2. Services Provided
2.1 Scope of Services
Fort McCoy Movers offers moving services, which include but are not limited to:
- Local and long-distance moving
- Residential and commercial moving
- Packing and unpacking
- Storage solutions
Additional services may be available upon request and are subject to pricing and availability.
2.2 Additional Services
Any additional services outside of the original agreement, such as temporary storage or special handling of items, will incur additional charges. Customers will be informed of the cost before such services are provided.
3. Responsibilities of the Customer
3.1 Accurate Information
The customer agrees to provide accurate and complete information regarding the move, including the moving address, contact details, and any special requirements or items requiring special handling (e.g., fragile, heavy, or valuable items).
3.2 Access to Property
The customer must ensure that all access points to the property (e.g., doors, elevators, parking spaces) are clear and accessible for the movers. The customer is responsible for obtaining any necessary permits or permissions for moving, including street access, parking, or elevator usage.
3.3 Items Not Moved
Fort McCoy Movers reserves the right to refuse to transport hazardous, dangerous, or illegal items. This includes, but is not limited to, flammable materials, explosives, perishable items, and firearms. A complete list of restricted items will be provided upon request.
3.4 Packing
The customer is responsible for packing all personal belongings unless the customer has selected Fort McCoy Movers’ packing service. Fort McCoy Movers is not liable for any damage to improperly packed items.
4. Pricing and Payment
4.1 Pricing Structure
The pricing for our services is based on factors such as distance, the size of the move, number of movers, and any additional services requested (e.g., packing, storage). A free estimate will be provided upon request. Final pricing will be determined upon completion of the move.
4.2 Payment Terms
Payment for services is due upon completion of the move unless otherwise agreed upon. Fort McCoy Movers accepts payment via credit card, debit card, cash, or electronic transfer. A deposit may be required for certain services, especially for long-distance or large moves.
4.3 Late Payment
If payment is not received within the agreed-upon timeframe, Fort McCoy Movers reserves the right to charge a late fee or interest on the outstanding balance.
4.4 Cancellations and Refunds
Customers may cancel or reschedule their move up to 48 hours before the scheduled move date without penalty. Cancellations made within 48 hours of the scheduled move will incur a cancellation fee, which will be specified in the service agreement.
5. Liability and Insurance
5.1 Liability for Damage
Fort McCoy Movers takes great care in handling your belongings. However, we are not liable for damage to items that were packed by the customer or were improperly packed. We recommend purchasing full-value protection for added security.
5.2 Insurance
We offer basic insurance coverage for your items during the move. This insurance will cover a certain amount of damage per item. Additional insurance options are available for purchase if you require higher coverage.
5.3 Exclusions
We are not responsible for any damage to items that are not part of the moving agreement, including damages caused by acts of nature, war, civil unrest, or other external factors beyond our control.
6. Delivery and Timeframes
6.1 Delivery Window
The customer understands that delivery times may vary depending on the distance, route, weather, and other factors. While Fort McCoy Movers will provide an estimated delivery window, we cannot guarantee exact delivery times.
6.2 Delays
In the event of delays due to unforeseen circumstances, such as adverse weather conditions or traffic, Fort McCoy Movers will notify the customer as soon as possible and will work to resolve the delay in a timely manner.
7. Customer Complaints and Disputes
7.1 Complaints
If you have any issues with our services, we encourage you to contact us immediately at info@fortmccoymovers.com. We strive to resolve all complaints professionally and promptly.
7.2 Disputes
In the event of a dispute that cannot be resolved informally, the customer agrees to pursue arbitration as a means of resolving the matter. Arbitration will be conducted in accordance with the rules of the American Arbitration Association.
8. Termination of Services
8.1 Right to Terminate
Fort McCoy Movers reserves the right to terminate any agreement if the customer violates these Terms and Conditions, provides false or misleading information, or engages in any conduct deemed inappropriate or illegal.
8.2 Termination by Customer
The customer may terminate services before the scheduled move date, subject to the cancellation policy mentioned above. Any deposits or payments made for services already rendered are non-refundable.
9. Privacy and Data Protection
9.1 Personal Information
Fort McCoy Movers collects personal information from customers to facilitate the booking and provision of moving services. This includes names, addresses, contact details, and payment information. We ensure that your data is kept confidential and is only used for the purpose of providing our services.
9.2 Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your information.
10. Miscellaneous
10.1 Governing Law
These Terms and Conditions are governed by the laws of the state of Florida, and any disputes will be handled in accordance with Florida law.
10.2 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
10.3 Entire Agreement
These Terms and Conditions constitute the entire agreement between the customer and Fort McCoy Movers. Any prior agreements, oral or written, are superseded by this agreement.
By engaging in services provided by Fort McCoy Movers, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have any questions or concerns, please feel free to contact us at info@fortmccoymovers.com.
